FAQs
Everything you need to know about RIYY, our products, and your orders.
About RIYY
Learn more about our brand and story
RIYY is a premium sparkling drinks brand born in the UAE. We craft bold, refreshing beverages designed for people who demand more from their drinks. RIYY is available in six distinct flavours, each crafted to deliver a premium sparkling experience.
RIYY Beverages LLC is headquartered in Dubai, United Arab Emirates. Our registered address is 8th Floor, Clover Bay Tower, Marasi Drive, Business Bay, Dubai, UAE.
You can visit our About RIYY page to read our full brand story and learn what makes us different.
Products & Flavours
Information about our range
RIYY is available in six bold flavours: Green Apple, Cherry, Lemon & Mint, Orange, Peach, and Cola. Each flavour is crafted to deliver a distinct, premium sparkling experience.
All RIYY sparkling drinks come in 330 ml cans — the perfect size for on-the-go refreshment.
You can browse all RIYY flavours on our Our Products page, where you will find flavour descriptions, ingredients, and more.
Dietary & Product Information
Ingredients, allergens, and nutritional details
We intend our products to be suitable for vegetarians and vegans, however we recommend always checking the label on the can for the most up-to-date and accurate product information before consumption.
Allergen information varies by flavour. Please refer to the label on your can for full allergen declarations. If you have a specific allergy concern, please contact us at info@riyydrinks.com before purchasing.
Our drinks may contain sweeteners. For full nutritional and ingredient information, please refer to the product label, which contains the most accurate and current details for each flavour.
RIYY Cola contains caffeine. Other flavours do not. Please always check the product label for the most up-to-date information on each individual flavour.
Orders & Payments
Placing orders and payment methods
We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are processed securely.
Please contact us as soon as possible at info@riyydrinks.com if you need to amend or cancel your order. We will do our best to help before the order is dispatched, but we cannot guarantee changes once it has been processed.
Yes. Once your order is placed, you will receive a confirmation email with your order details. If you do not receive it within a few minutes, please check your junk or spam folder, or contact us at info@riyydrinks.com.
Yes. Our website uses secure SSL encryption and our checkout is powered by Shopify, one of the world’s most trusted e-commerce platforms. Your payment details are never stored on our site.
My Account
Managing your RIYY account
You can create an account by clicking Register at the top of our website. An account lets you track orders, view your order history, and manage your details more easily.
Click Log in at the top of our website and enter your email and password. If you have forgotten your password, you can reset it from the login page.
Go to the login page and click “Forgot your password?”. Enter your email address and we will send you a link to reset it. If you do not receive it, please check your junk folder or contact us.
Yes. Once logged in, visit My Account to view your order history and tracking details. You will also receive a tracking link via email once your order has been dispatched.
Delivery in the UAE
Shipping times, coverage and tracking
We currently deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
We offer Next Day Delivery and Standard Delivery (2–3 business days). For full details, visit our Delivery Information page.
You will receive an email or SMS with your courier details and a tracking link once your order is on its way. For more information, see our Delivery Information page.
If your order has not arrived within the expected timeframe, please check your tracking link first. If you still need help, contact us at info@riyydrinks.com and we will investigate for you.
Returns & Refunds
Our returns and refund policy
Due to the nature of our products, we are unable to accept returns on consumable goods unless they are faulty or damaged. If you have an issue with your order, please contact us at info@riyydrinks.com within 48 hours of receiving it.
We are sorry to hear that. Please email us at info@riyydrinks.com within 48 hours with a photo of the issue and your order number. We will arrange a replacement or refund as quickly as possible.
Once a refund is approved, it is typically processed within 5–7 business days, depending on your bank or card provider. You will receive a confirmation email when it has been issued.
Sustainability
Our environmental commitments
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Find RIYY
In-store and online availability
You can find RIYY at selected retailers across the UAE. Use our Store Locator to find your nearest stockist.
You can order RIYY directly from riyydrinks.com or through our online retail partners. Visit our Online Retailers page for links to current online stockists including Carrefour.
We are currently focused on the UAE market but are actively working on expanding our availability. Follow us on social media for updates on new locations and markets.
Become a Stockist
Bring RIYY to your customers
We would love to work with you. Visit our Become a Stockist page to learn more and submit your enquiry.
We work with a wide range of businesses including supermarkets, convenience stores, restaurants, hotels, gyms, and corporate clients. If you are interested in stocking RIYY, get in touch and we will discuss the best option for your business.
Yes. We offer wholesale pricing for approved stockists and distributors. Please visit our Become a Stockist page or email us at info@riyydrinks.com to discuss your requirements.
Still have a question?
Our team is here and happy to help.