Accessibility at RIYY

FAQs

Everything you need to know about RIYY, our products, and your orders.

About RIYY
What is RIYY?
RIYY is a premium sparkling beverage brand crafted for those who seek bold, natural flavours without compromise. Each can is made with real ingredients, no artificial sweeteners, and a refined taste profile designed for modern, health-conscious consumers.
Where is RIYY made?
RIYY is produced using carefully selected ingredients and manufacturing partners who meet our strict quality and sustainability standards.
What makes RIYY different from other sparkling drinks?
RIYY stands out through its commitment to premium natural ingredients, bold flavour combinations, and a clean label — no artificial colours, no artificial sweeteners, no compromises.
Products & Flavours
What flavours does RIYY come in?
RIYY is available in a range of bold, distinctive flavours. Visit our Products page to explore the full lineup.
Are your drinks sugar-free?
RIYY drinks are low in sugar and contain no artificial sweeteners. Full nutritional information is available on each product page.
Are RIYY drinks vegan and gluten-free?
RIYY drinks are vegan-friendly and gluten-free. If you have a specific allergy, please review the full ingredient list on the product page or contact us.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as digital payment options available at checkout. All transactions are processed securely.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Contact us at hello@riyydrinks.com as soon as possible.
Will I receive an order confirmation?
Yes — a confirmation email will be sent as soon as your order is placed. Check your spam folder if you don’t see it within a few minutes.
Is my payment information secure?
Absolutely. All payments are processed through Shopify’s secure, PCI-compliant checkout. We never store your card details.
Delivery in the UAE
Do you deliver across the UAE?
Yes, we deliver across the UAE. Delivery times and fees may vary depending on your location. You’ll see full delivery options at checkout.
How long does delivery take?
Standard delivery within the UAE typically takes 2–5 business days. You’ll receive a tracking update once your order has been dispatched.
Is there a minimum order for delivery?
Minimum order requirements, if any, will be shown at checkout. We occasionally offer free delivery promotions — follow us on social media to stay updated.
How do I track my order?
Once your order is dispatched, you’ll receive an email with your tracking details. You can also log in to your account to view your order status.
Returns & Refunds
What is your returns policy?
If your order arrives damaged or incorrect, contact us within 48 hours at hello@riyydrinks.com with a photo and your order number. We’ll make it right.
Can I return an opened product?
For hygiene and safety reasons, we’re unable to accept returns on opened or consumed products unless they are faulty or damaged upon arrival.
How long do refunds take?
Once a refund is approved, it will be processed within 5–10 business days depending on your bank or payment provider.
Become a Stockist
Can I stock RIYY in my store?
We’d love to hear from you! RIYY is available for wholesale and retail partnerships across the UAE and beyond.
What are your minimum order quantities for wholesale?
Minimum order quantities and wholesale pricing are discussed directly with our team. Get in touch and we’ll send you all the details.
How do I get in touch about stocking RIYY?
Email us at hello@riyydrinks.com with your business details and we’ll be in touch shortly.

Still have a question?

Our team is here and happy to help with anything you need.

Contact us